Manufacturing time line:
Custom pieces will generally take 4-5 weeks
to manufacture from time of ordering, will
ship the 6th week.
Shipping:
We utilize various shipping companies to
obtain the best price to designated locations
and special requests. Shippers regularly
used are Southwestern Motor Transport, Fed
Ex Freight, Saia, Central Freight Lines.
Southeastern Freight, Southwestern Freight
and Con Way. Packing costs vary on items
purchased. Palletation for larger items generally
run anywhere from $25.00 - $50.00, to ensure
their safe arrival. Quotes can be stated
simply by calling toll free 915-591-2700.
Please specify drop shipping order requests.
We ask that customers inspect deliveries
with driver present. In an event that there
is a damage, a claim can be posted and money
refunded, or item re-manufactured. All freight
companies used are insured. Please Note:
Inside delivery is only available to commercial
deliveries. Container pricing for 28', 40',
53' containers also available.
Warranty:
Southwest by Santa Fe will repair any piece
of furniture, which is defective in material
or workmanship. To exercise your rights under
this warranty, you must submit both the original
sales receipt and delivery ticket when making
a claim. Southwest by Santa Fe's warranty period begins at the time you receive
the product in your home. You will not be
charged for any repair services, delivery
costs, or replacement furniture. If you notice
a defect, it is important that you promptly
notify us. The limited warranty is one year
from the date you receive the product in
your home. Southwest by Santa Fe's will not repair or replace your furniture
if improper maintenance or improper use causes
damage. This warranty does not apply if your
Southwest by Santa Fe's product is damaged by negligence, abuse,
normal wear and tear, or accidents such as:
cuts, burns, scratches, watermarks or pet
damage.
Buyer authorization:
A non-refundable 50% deposit is required
with order. Furniture orders are not subject
to cancellation. Availability of merchandise
is estimated according to information at
time the order is written. The date of actual
availability may vary from this estimate
and buyer agrees that changes in availability
will not invalidate this order. Southwest by Santa Fe is not responsible for fastness of color
or variations in fabric dye lots or wood
finishes. Buyer shall measure doorways, stairways
and areas to be used before ordering. Southwest by Santa Fe's assumes no responsibility for merchandise
purchased that is to large to fit. Balance
is due 10 days prior to delivery |
