|Manufacturing time line:
Custom pieces will generally take 4-5 weeks to manufacture from time of ordering, will ship the 6th week.
We utilize various shipping companies to obtain the best price to designated locations and special requests. Shippers regularly used are Southwestern Motor Transport, Fed Ex Freight, Saia, Central Freight Lines. Southeastern Freight, Southwestern Freight and Con Way. Packing costs vary on items purchased. Palletation for larger items generally run anywhere from $25.00 - $50.00, to ensure their safe arrival. Quotes can be stated simply by calling toll free 915-591-2700. Please specify drop shipping order requests. We ask that customers inspect deliveries with driver present. In an event that there is a damage, a claim can be posted and money refunded, or item re-manufactured. All freight companies used are insured. Please Note: Inside delivery is only available to commercial deliveries. Container pricing for 28', 40', 53' containers also available.
Southwest by Santa Fe will repair any piece of furniture, which is defective in material or workmanship. To exercise your rights under this warranty, you must submit both the original sales receipt and delivery ticket when making a claim. Southwest by Santa Fe's warranty period begins at the time you receive the product in your home. You will not be charged for any repair services, delivery costs, or replacement furniture. If you notice a defect, it is important that you promptly notify us. The limited warranty is one year from the date you receive the product in your home. Southwest by Santa Fe's will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty does not apply if your Southwest by Santa Fe's product is damaged by negligence, abuse, normal wear and tear, or accidents such as: cuts, burns, scratches, watermarks or pet damage.
A non-refundable 50% deposit is required with order. Furniture orders are not subject to cancellation. Availability of merchandise is estimated according to information at time the order is written. The date of actual availability may vary from this estimate and buyer agrees that changes in availability will not invalidate this order. Southwest by Santa Fe is not responsible for fastness of color or variations in fabric dye lots or wood finishes. Buyer shall measure doorways, stairways and areas to be used before ordering. Southwest by Santa Fe's assumes no responsibility for merchandise purchased that is to large to fit. Balance is due 10 days prior to delivery